PRIVACY POLICY
Phoenix Funding (referred to as “us,“ “we,“ “website” or “Phoenix“) highly values our customers and their privacy. In this Policy, we provide an explanation of how we collect, utilize, and safeguard your information on our websites and mobile applications. This Policy pertains specifically to the collection, use, storage, and transfer of information associated with our site www.phoenixfunding.com (collectively known as the “Sites,“ “website”), as well as our mobile applications (referred to as “apps“, “account” or “portal”).
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us at info@phoenixfunding.com.
Throughout this Policy, the term 'Personal Information' refers to data that can identify an individual, either on its own or when combined with other data. Examples of Personal Information include your name along with details like date of birth, postal address, email address, telephone number, or government-issued identification number. The specific definition of Personal Information may vary depending on the jurisdiction.
It's important to note that Personal Information does not encompass anonymous or aggregated data that no longer enables the identification of a specific person, even if combined with other data.
Many of our customers are businesses rather than individuals. For clarity, Business Information, such as an individual's position, business name, title, generic business email, business phone number, business address, business fax, and similar business-related details, are not considered to be part of Personal Information under this Policy.
1. Information We Collect
Data Obtained Straight from You
When you sign up to receive information about our products or services, request a price quote, or voluntarily share other details with us, we may collect your first and last name, company name, email address, phone number, and monthly business volume. This information is used to provide the requested information and services.
If you report a problem with our Sites or services, we will collect your name, email address, and phone number, along with a description of the issue, to effectively address your concerns. Similarly, when you reach out to us via the company email address, we collect your email address and the information you include in your email to address your inquiries.
When creating an account on our Sites, we gather your full name, address, phone number, and email address. For users of our Apps, we collect your name, address, email address, phone number, unique account ID, and details about your business, such as company name, size, and type. This information is utilized to verify your registration, respond to customer service requests, manage your account, enhance the functionality of our applications and platforms, analyze customer usage patterns, and determine which of our products and services may be of interest to you. We retain this information for as long as you have an account with us, enabling us to verify your identity and provide the necessary account-related information.
Additionally, we may retain Personal Information from closed accounts for compliance with laws, fraud prevention, debt collection, dispute resolution, investigations, enforcement of our Terms of Use or contractual rights, and other reasonable actions as required by applicable law.
Unless obligated by law, we maintain your contact information for one year after your last contact with us.
Other information we collect
In addition to the information we collect directly from you, we also automatically gather certain data when you browse or use our Sites and Apps. For the Sites, this includes details like your Internet Protocol (IP) address, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, clickstream data, and other visit-related information. Moreover, our Sites may use a screen recording service that captures mouse clicks, movements, and page scrolling to enhance usability. It's important to note that this automatically collected information does not include any Personal Information, sensitive personal data, or bank details. The data is utilized solely for improving the usability of our Sites and is stored for aggregated and statistical reporting purposes without being shared with any third parties.
Regarding our Apps, the automatically gathered information may include the type of phone or mobile device you use, the frequency and duration of your usage sessions, data on application crashes and screens viewed, gestures (such as taps, swipes, pinches, etc.) used within the application, whether you are a first-time or returning user, links clicked on while using the app, and your navigation path through the application.
We utilize this browsing information to ensure that our Sites and Apps, along with their associated components, function correctly, display appropriately on your device and software, and provide you with location-relevant information.
Please note that while there are 'do not track' or similar browser choices available to users concerning online web activity, we do not currently modify the operation of our Sites when receiving a 'do not track' signal, given the lack of a consensus on what constitutes an informed election or the appropriate scope of such choice.
In some of our email messages, you may encounter a 'click-through URL' linked to content on our Sites. We track this click-through data to assess interest in specific topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this manner, we advise against clicking on such links in our email messages.
2. Use of Information
We utilize your Personal Information to advance our legitimate business interests, primarily to conduct transactions with you and cater to you as a customer. As mentioned earlier, this involves enabling your participation in online transactions, verifying your registration on the Sites and Apps, fulfilling your information requests, managing your account, tailoring content to suit your preferences and interests, analyzing user demographics and behavior, as well as identifying and preventing activities that may violate our policies or be unlawful. Additionally, we may use your Personal Information to communicate about products and services we believe will interest you, administer promotions, surveys, contests, and sweepstakes you may wish to take part in.
Furthermore, the information collected automatically during your use of the Sites and Apps, as described earlier, is utilized to enhance the effectiveness of our Sites, operations, mobile experience, and marketing efforts. This information is also employed to prevent fraud and theft, safeguarding our Sites' visitors and our business.
For the efficient performance of their duties and to cater to your needs, our employees and agents may access your Personal Information on a need-to-know basis. This access is granted to them to provide our products or services to you or for any of the other reasons outlined in this section.
3. Sharing of Information
As a general practice, we prioritize safeguarding your Personal Information and refrain from disclosing it unless you grant us permission or under special circumstances where it is necessary by law or as outlined in this Policy. Some instances where we may share your Personal Information include:
1. Sharing with Affiliated Companies: We may provide your personal information to affiliated companies or partners who assist us in operating the Sites or Apps, or in evaluating your interest or satisfaction with our products or services. Rest assured, we ensure that such affiliated companies are contractually bound to use this information only for the intended purposes.
2. Sharing with Third-Party Service Providers: We may share your Personal Information with third-party service providers who aid in operating the Sites or help us assess your interest or satisfaction with our offerings. This may include utilizing tools such as Facebook and LinkedIn pixels. Remember, you have the ability to modify your privacy settings on Facebook and LinkedIn.
3. Enforcing Terms and Protecting Operations: Your Personal Information may be disclosed when we find it reasonably necessary to enforce our Terms of Use or this Privacy Policy or to safeguard our operations, clients, or users.
4. Compliance with Legal Requirements: We may release your Personal Information to law enforcement or other parties if we believe such action is reasonably necessary to comply with applicable laws or legal processes, enforce terms of use, address fraud, security, technical issues, or protect the rights, property, or safety of others.
5. Business Transactions: In the event of a business divestiture, sale, merger, or acquisition of all or part of our business, we may sell, transfer, and/or disclose your Personal Information. If another company acquires us, they will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. In cases of insolvency, bankruptcy, or receivership, your Personal Information may also be transferred as a business asset.
6. Sharing Aggregate, Non-Individual Information: We may share aggregated information, devoid of personal identifiers, with third parties for legitimate purposes.
Please be assured that your privacy is of utmost importance to us, and we strive to take all necessary measures to protect your Personal Information and use it responsibly. If you have any concerns or questions regarding our privacy practices, feel free to reach out to us.
4. Cookies and Third-Party Software/Service Providers
We employ various technologies like 'cookies' and pixel tags to remember specific details about you, your preferences, and recognize your return visits. These technologies also help us gather aggregated data on Site traffic and interactions, facilitating improvements and safeguarding against fraud.
Cookies, as text files stored on your computer, cannot read data on your hard drive, execute programs, or deliver viruses. Most browsers automatically accept cookies, but you have the option to decline or receive prompts for each cookie offered. However, declining cookies may limit your access to certain features on our Site.
During your browsing session, we use 'session' cookies to store information and monitor Site functionality. Additionally, cookies are used to track the number of visitors and visits for specific time periods after your session, as well as retaining items in your cart for two weeks in case you return to complete a purchase. A permanent cookie is employed to remember your password.
Web beacons, or clear GIFs, are sometimes used alongside cookies. Transparent images embedded in web pages, they help count users visiting particular pages and gather statistics about Site usage without accessing Personal Information.
Log files are also used when you visit our Sites, recording IP addresses, browser type, ISP identity, referring/exit pages, platform type, date/time stamp, and clicks. This information is analyzed to study trends, manage the Sites and Apps, prevent fraud, track website navigation, and gather broad demographic information for aggregate use.
Furthermore, pixel tags enable us to send email messages in a readable format and inform us when emails are opened, allowing us to minimize unnecessary communications to customers.
Moreover, on our website, we utilize pixel tags including, but not limited to Facebook pixel and LinkedIn pixel to collect information for delivering relevant advertisements tailored to your interests.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
6. Your Choices
a. Updating Information: You may update or correct your personal information by logging into your account or contacting us directly.
b. Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the instructions provided in our emails or contacting us.
7. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete the information promptly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website and will take effect immediately upon posting on the website. Please review this page periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Phoenix Funding
Address: 4020 N MACARTHUR BLVD STE 122, IRVING, TX 75038
Email: info@phoenixfunding.com
Phone : (469) 648-3247
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Last Modified: August 1, 2023
